We aim to provide the best, easiest and fair sales conditions for everyone. Weather you saw some of our cards and would like to buy them or weather you are a retail customer who is looking for quality cards to increase your sales.

– free shipment for all customers in Australia!
– no minimum orders for retail customers

We use Australian Post service to deliver your order.
Or sometimes some other courier services for bigger orders (door to door delivery).

All orders which are less than $35 in value will be posted via Australian Post Standard Shipping (please let us know if you need it delivered quicker – additional fee apply). Orders over $40 will be posted via Express Post.

Delivery time:
Standard Shipping – please allow up to 7 days depending on your location.
Express Post – is only guaranteed next day delivery to certain locations throughout Australia.  Before choosing the Express Post option, please check wether your location is covered by the Next Day Delivery Network on the Australia Post website.

Please be aware that the 3 weeks leading up to Christmas are a very busy time for Australia Post and couriers and they do take longer to deliver your order during the Christmas rush. Please allow at least 7 working days for delivery of your order during this time.

Handling time:
We aim to ship your order within 24 hours.

Parcel tracking:
For some parcels, our courier will email you a tracking number.  For others we may be able to track your parcel upon request.  If you would like to enquire about the status of your order please email us and we will check the status of your parcel.

Authority To Leave
Please let us know if you wish the parcel to be left when you are not home.

– We accept PayPal, Visa and MasterCard.

For additional payment methods such as:
– Credit Card via the phone
– Bank deposite
– Cheque or money order

Please email us and leave your detailed message.

Returns Policy:
Ink Bird seeks to satisfy our customers. Ensuring that our customers are completely happy is of the utmost importance to our business.

If you are dissatisfied with the products you have received due to faulty workmanship or receiving an incorrect order, we will happily organise replacement goods, correct your order or refund you for the goods if you prefer.

If the products were not what you were expecting or you simply change your mind, you may return them to us for a refund, but must cover the cost of shipping them back to us. In this case a refund will be given to you upon us receiving the products back in the same condition which they were sent. The products must be returned within 14 days of delivery.

Making a Return:
Please contact us to organise an exchange or refund.  Email info@inkbird.com.au
We will ask you to write down the reason for your return and the date of your order and post the item back to:
PO Box 2134 Strawberry Hills NSW 2012

International retail customers:
Postage to elsewhere in the world is a flat rate of just $15 and the minimum order is $35 . This is determined during the checkout process. We send our overseas packages by registered airmail and your parcel will take up to 10 days to arrive depending on your location. A signature is required on delivery.

We use Australian Post for all International orders. You can check your estimated delivery time on Australian Post website: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Postage calculator & delivery times – Australia Post